Terms and Conditions for Family Visits
The below terms and conditions relate to Family Visits and Business to Consumer sales. For School Trips and Business to Business Terms & Conditions please click here.
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply services to you.
1.2 Why you should read them. Please read these terms carefully before you make an appointment with us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are. We are Celtic Harmony Trading Limited a company registered in England and Wales. Our company registration number is 3631395 and our registered office is at 9 The Limberlost, Off Reynards Road, Welwyn, Hertfordshire AL6 9TS.
2.2 How to contact us. You can contact us by telephoning us on 01438 718543 or by writing to us at Celtic Harmony, Brickendon Lane, Brickendon, Hertfordshire SG13 8NY or by emailing us at email@example.com.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the services. This might be because unexpected limits on our resources which we could not reasonably plan for or because we are unable to meet a deadline you have specified. If we are unable to accept your order we will refund any payments which you have made to us for the services.
3.3 We only supply services in the UK. Our website is solely for the promotion of our services in the UK. Unfortunately, we do not supply services outside the UK.
4. Our services
Services may vary slightly from their pictures. The images of the services on our website are for illustrative purposes only.
5. Your rights to make changes
If you wish to make a change to the services you have ordered please contact us. We will let you know if the change is possible. If it is possible and any changes to the price of the services, the timing of provision or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract). However, you will remain liable to pay the full fee for the services, which is a genuine estimate of the cost to us of accepting your original booking.
6. Our rights to make changes
Minor changes to the services. We may change the services to reflect changes in relevant laws and regulatory requirements.
7. Supplying the services
7.1 When we will supply the services. We will supply the services to you until either the services are completed or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.
7.2 We are not responsible for delays outside our control. If our supply of the services is delayed or prevented by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of any delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
7.3 If you do not attend our premises for us to supply services or you fail to follow instructions. If you do not attend our premises in order to enable us supply the services as arranged or if you fail to follow our reasonable instructions when on our premises we may end the contract and clause 10.2 will apply.
7.4 Reasons we may suspend the supply of services to you. We may have to suspend the supply of services to:
(a) deal with technical problems or make minor technical changes;
(b) update our services to reflect changes in relevant laws and regulatory requirements; or
(c) make changes to the services as requested by you or notified by us to you (see clause 6).
7.5 Your rights if we suspend the supply of services. We will contact you in advance to tell you we will be suspending supply of the services, unless the problem is urgent or an emergency. If we have to suspend the services, we will ensure that you do not pay for services while they are suspended. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 2 weeks and we will refund any sums you have paid in advance for the services in respect of the period after you end the contract.
8. Your rights to end the contract
8.1 You can always end your contract with us. Your rights when you end the contract will depend on how we are performing and when you decide to end the contract:
(a) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(b) In all other cases (if we are not at fault), you will remain liable to pay the full fee for the services, which is a genuine estimate of the cost to us of accepting your original booking; see clause 8.4.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any services which have not been supplied and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the services or these terms which you do not agree to;
(b) we have told you about an error in the price or description of the services you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the services may be significantly delayed because of events outside our control;
(d) we have suspended supply of the services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than two weeks; or
(e) you have a legal right to end the contract because of something we have done wrong.
8.3 No right to change your mind (Consumer Contracts Regulations 2013). You have no legal right to change your mind and receive a refund because the services provided are accommodation services and/ or leisure activities for specific dates.
8.4 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault, you can still end the contract before it is completed, but you will remain liable to pay the full fee for the services, which is a genuine estimate of the cost to us of accepting your original booking.
9. How to end the contract with us (including if you have changed your mind)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by calling us, writing to us or emailing us using the details in clause 2.2 and informing us regarding your cancellation.
9.2 How we will refund you. If you are entitled to a refund, we will refund you the price you paid for the services by the method you used for payment.
9.3 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.
10. Our rights to end the contract and to claim for any damage you may have caused
10.1 We may end the contract if you break it. We may end the contract for services at any time by writing to you if:
(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to supply the services from time to time; or
(b) you do not attend our premises in order to enable us supply the services as arranged; or
(c) you do not follow our reasonable instructions when on our premises.
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 you will remain liable to pay the full fee for the services, which is a genuine estimate of the cost to us of accepting your original booking.
10.3 We may withdraw the services. We may write to you to let you know that we are going to stop supplying the services. We will let you know as soon as reasonably practicable in advance of our stopping the supply of the services and will refund any sums you have paid in advance for services which will not be supplied.
10.4 You shall leave our premises as you found it. You must ensure that you and any other guests who attend our premises with you behave responsibly and safely and leave all property and equipment at our premises in good condition and working order, and you shall be responsible for any repair, cleaning or replacement costs reasonably incurred by us where property or equipment is not so left.
11. If there is a problem with the services
How to tell us about problems. If you have any questions or complaints about the services, please let us know by calling us, writing to us or emailing us using the details in clause 2.2. Alternatively, please speak to one of our staff on premises.
12. Price and payment
12.1 Where to find the price for the services. The price of the services will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the services advised to you is correct. However please see clause 12.2 for what happens if we discover an error in the price of the services you order.
12.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we supply may be incorrectly priced. We will normally check prices before accepting your order so that, where the service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
12.3 When you must pay and how you must pay. We accept payment by most major credit and debit cards. You must pay in full for the services at the time you place your order.
13. Our responsibility for loss or damage suffered by you
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the services.
13.3 We are not liable for business losses. The services are not intended for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14. How we may use your personal information
15. Other important terms
15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to supply the services, we can still require you to make the payment at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.