General Manager

​Busy Outdoor Centre Celtic Harmony Camp near Hertford is seeking a General Manager to oversee our operations and drive the success of our events for schools, public corporate and community groups. The ideal candidate will possess strong leadership skills, exceptional organisational abilities, and a proven track record in leisure tourism and sales management. As a General Manager, you will be responsible for ensuring that our busy events program meets its sales targets while providing an outstanding customer experience.

Responsibilities

• Lead and manage all aspects of operations, including The Woodland Bistro and Brickendon Disc Golf, ensuring efficient processes and high standards of service.
• Supervise and motivate staff, fostering a positive work environment that encourages teamwork and professional growth.
• Develop and implement effective sales strategies to achieve revenue goals.
• Monitor inventory levels and coordinate with suppliers to ensure product availability.
• Maintain high standards of merchandising, presentation, and cleanliness throughout the store.
• Handle customer inquiries and complaints with professionalism and courtesy, demonstrating excellent phone etiquette.
• Conduct regular performance evaluations for staff members, providing constructive feedback and support for development.
• Prepare reports on sales performance, inventory management, and staff productivity for upper management review.
• Ensure compliance with health and safety regulations as well as company policies.

You will need an extremely professional attitude with an eye for detail and excellent customer relation skills to work in a dynamic environment in order to meet objectives. If you are looking to join a growing visitor experience business with exciting opportunities and have a ‘can-do’ attitude, then this is your chance to get creative.

Just Experience Limited coordinates the school and event programme at Celtic Harmony Camp, providing engaging visitor experiences.

This is a unique opportunity to be part of a dedicated and enthusiastic team. If you would enjoy the buzz of working in a busy and friendly outdoor centre environment, are committed to delivering excellent customer service and have your own transport (Celtic Harmony Camp is in a rural location), apply today!

Working pattern : full time 40 hours per week on a monthly rota with some weekends.

Benefits to you:

• 28 days annual leave pro rata (including bank holidays)
• In-house training and induction
• Opportunity to create & market unique visitor experiences .
• Work in a beautiful setting within 13 acres of woodland in a Prehistory settlement with modern office facilities
• On-site parking
• Referral programme

The ideal candidate will:

• 3-5 years in in events and leisure management essential.
• Ability to organize time and prioritise activities.
• Able to work in a pressured environment.
• Flexible and able to work as part of a team and individually.
• Reliable and punctual
• Wanting to exceed targets and progress within the organisation
• Own transport as Celtic Harmony Camp is in a rural area

Location: Celtic Harmony Camp, Brickendon Hertford, SG138NY.

Remuneration: £37,000 – £45,000 per annum

Start Date: August 2025

Apply soon, as we run an ongoing assessment for good candidates. Please read the Job Description and complete the application form and send to work@celticharmony.org